In The Name of Allaah, The Most Merciful, The Bestower of Mercy

Question: Should a person show a friendly [or welcoming face] to everyone, even to the criminals?

Answer: It depends on what the situation requires, but your habit should be that you show a friendly [or welcoming face], for this is the best thing by way of which the people will be attracted to you, have love for you and approach you with their confidential affairs [i.e. to seek advice]. But if you are misrable [unfriendly or unwelcoming], the people will fear you and will be unable to speak to you.

However, if the situation requires that you [refrain from] showing a friendly [face], then do so. This is why a person cannot be blamed unrestrictedly for showing an unfriendly [or unwelcoming face] nor praised unrestrictedly for not having a friendly [or welcoming face]

Sharh Hilyati Taalibil Ilm’ page 52. abridged & slightly paraphrased

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